Effective Date: 1st October 2025
HILT Material Supplies (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website highcutz.co.uk or contact us directly.
1. Information We Collect
We may collect and process the following information:
- Personal details such as your name, phone number, email address, and address (when you contact us or request a quote).
- Technical information such as your IP address, browser type, device information, and website usage data (through cookies or analytics tools).
- Correspondence including any information you provide when communicating with us via phone, email, or contact forms.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes.
- Deliver our tree and garden care services.
- Manage bookings and customer accounts.
- Improve our website, services, and customer experience.
- Comply with legal obligations.
- We will never sell your personal information to third parties.
3. Sharing Your Information
We may share your information only with:
- Trusted service providers who support our business operations (e.g., IT or web hosting providers).
- Legal authorities, if required by law.
- All third parties are required to keep your data safe and use it only for the purpose we instruct.
4. Data Retention
We keep your personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by law.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They allow us to recognise your device and store information such as your preferences.
Types of cookies we use:
- Essential cookies – required for the website to function (e.g., navigation, security).
- Analytics cookies – help us understand website traffic and performance.
- Preference cookies – remember your settings and improve your experience.
Managing cookies:
When you first visit our website, you will be asked to accept or decline non-essential cookies. You can change your preferences at any time through your browser settings. Please note, disabling cookies may affect the functionality of certain parts of the site.
6. Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete data.
- Request deletion of your personal data, where legally permitted.
- Object to or restrict the processing of your data in certain circumstances.
- Withdraw consent at any time (where we rely on consent).
To exercise your rights, please contact us using the details below.
7. Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.
8. Links to Other Websites
Our website may contain links to other sites. Please note we are not responsible for the privacy practices of third-party websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
HILT Material Supplies
Website: www.hilt-material-supplies.co.uk
Email: info@hilt-material-supplies.co.uk
Phone: +44 (0) 1277 861966